Refund & Cancellation Policy
Success 4 Sure Academy – Digital Educational Services
1. Nature of Digital Educational Services
Success 4 Sure Academy delivers specialized digital training courses and educational programs comprising on-demand recorded curriculums as well as live interactive classroom sessions held via real-time online instruction.
2. Refund Conditions & Eligibility
To ensure complete consumer fairness and transparency, refund eligibility is governed by the following criteria:
On-Demand Recorded Courses
48-Hour Guarantee: Students are entitled to request a 100% full refund within 48 hours from payment date/time, provided that no more than 15% of the total course video curriculum has been viewed or downloaded.
Live Interactive Sessions
24-Hour Notice: Live classes may be cancelled for a full refund or rescheduled without penalty if written notification is submitted at least 24 hours prior to the session start time.
3. Non-Refundable Situations
Refund applications cannot be approved under any of the following circumstances:
- Requests submitted after the expiration of the 48-hour window from purchase time.
- Viewing, completing, or downloading more than 15% of the recorded course content, materials, or assessments.
- Failure to attend scheduled live classes without 24 hours prior written notice.
- Accounts terminated due to violations of Terms & Conditions, unauthorized recording, or sharing credentials.
4. Refund Method & Processing Timeline
In accordance with international card processing scheme mandates and banking standards:
Mandatory Banking Refund Rule:
Upon approval of a refund request, the reimbursement shall be credited strictly and exclusively back to the original Credit or Debit Card used during the initial purchase transaction via the electronic payment gateway. Under no circumstances will refunds be issued in cash or redirected to an alternative card or third-party bank account.
Bank Settlement & Account Posting Timeline:
Refunded amounts take between 7 to 14 business days to reflect in the customer’s card statement and bank account, subject to the interbank clearance schedule and policies of the cardholder’s issuing bank.
5. How to Submit a Refund Request
To submit an official refund application, contact our customer support team with the following details:
- Order Number (Order ID) and payment confirmation.
- Registered account email address.
- Course or session title along with the reason for the refund request.
Our support desk will evaluate the request against completion metrics and respond with approval and gateway processing within 24 business hours.
Customer Care & Support
Our academic support team is available to assist you with any questions regarding refunds and cancellations:
